Global Messaging enables all members of an organization - Providers and Managers - to access and communicate with one another across the platform regardless of whether they are currently engaged in a task assignment. This reduces or eliminates the need to manage and track correspondence externally and brings all communication under one roof.
To access Global Messaging from your TalentDesk account, locate Messaging underneath the Dashboard tab in the sidebar navigation menu.
From the Messaging page create a message thread by selecting the New Message button in the top right corner of the page. In the Participants search bar type the participant(s) name and add them one at a time or if you would like to start a discussion amongst one of your unique group of providers, you can search for that group here.
You will have the option to give the Discussion a Title or Subject; however, this is not mandatory.
Once you have created the discussion, you can instantly message the participants to begin the conversation. Participants will receive an email notification linking them directly to the conversation and they will also notice a blue notification bubble appear next to the Messaging tab in their account whenever they receive a new message.