Client case study:
Defined.ai

M: We are building the ultimate data marketplace for ethical, high-quality AI training data. Our platform is designed to empower AI creators, giving them the tools they need to develop, scale, and optimize responsible and impactful AI solutions across various industries.

M: I am the Services Manager. I work in the Language Services Department. Basically, my job is to hire and communicate with our freelancers. We use these freelancers mainly for quality control in our projects.

A: I'm Associate Project Execution. I'm almost doing the same tasks as Melita. We are hiring freelancers while creating communication between project managers and freelancers.

A: It can change according to the demands of the project. For one project it can be three freelancers, for another project, it can be 20 freelancers. We are working with freelancers from all over the world - from India, from Australia, from Europe. It changes.

M: It really depends on each project's demand. Last month was a very calm month. We had like thirteen freelancers that we worked with consistently, but this month there might be a lot more. We're trying to continuously increase our database.

M: One of the concerns was cost efficiency. We wanted to find a platform that wouldn't be too expensive and that would accommodate to our needs. TalentDesk accommodates to our needs in the sense that we can have the profiles, each freelancer will fill in their own profile, and we can create the projects and have payments being done all in one platform. It's basically a database, a project management tool, and a payment tool.

M: Paying people globally and on-time.

M: We were using another platform for hiring freelancers, and some of the payments would be done through that. In other cases, we used Excel to keep our database and PayPal for payments with our own internal process. 

M: It had the things that we needed in one single place. The payment — it makes it a lot easier on us because we don't have to do payments for each freelancer one at a time. That's what we used to do before.

And Conor was really helpful, so I think that also had a big impact on our decision. He was very available. And we had a full trial month — so that was very, very helpful as well.

And then just having our freelancers have their own profile, I think that is very good. 

If you see other platforms, such as Upwork, for instance — they're not our freelancers. They're Upwork's freelancers. So it's not like we can have contracts with them.

And in this case, it's different. We can have our own contracts with them because they're working with us, and they're not on another platform. We can have contracts directly with them, and not through a third party.

M: We're only using TalentDesk at this moment.

M: Time-saving and cost-saving. Definitely cost efficiency. Time-saving in terms of payments – it saves us a lot of time. It’s user-friendly, good project structure, tasks, and amazing reports.

A: We can see our projects all together, there's no need to search – I just check the LSR number and access everything.

M: For me, it's the ease of payment. I love how easy it is.

A: It’s just approving worksheets and that’s it. That, for me, is the best. Plus, we have our own freelancer network. We can see their CVs, all their documents, and their past payments. It's really good to see everything in one place.

M: In terms of saving time – before, PayPal payments could take a full day or two. Now, it's two seconds. You open it and approve the worksheet.

Freelancers usually upload their worksheets after we tell them the final amount, so there's no checking needed. There were times that I had to save a full day or two for payments alone. And now with this, it's two seconds.