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Client case study:

HR Administrative Assistant
I'm an HR Administrative Assistant in our People Operations team.
"I think visibility definitely improved. Now, managers are more involved in what contractors are doing and when they are getting paid."


  • 35%

    of freelancer payments made cheaper


    across 195 countries

  • 60%

    less admin time from payment processing

Questions & Answers

  1. In your own words, can you describe the nature of your business for the benefit of our subscribers.

    Mindvalley primarily centers around providing courses and educational content to people focusing on personal growth, health, wellness, spiritualism, and career growth. Personal development and improvement is the main focus of what Mindvalley provides and we are centered around an innovative and holistic educational approach.

    So, that's the main focus of Mindvalley, courses to inspire others to become the best version of themselves.

  2. What is your role in the company? Tell us a little about your key responsibilities.

    I'm an HR Administrative Assistant in our People Operations team. At the moment my key responsibilities are mainly centered around contractor management, so I help in onboarding contractors and providing all the necessary documents for them. I’m responsible for payment processing, reporting on different contractor data and many other things as well.

  3. Where are your freelancers located and what sort of work do they do for your company?

    It's very difficult to give one location because they are based all over the world. We mainly engage contractors to provide creative and technology based services to Mindvalley.

  4. What would you say was the biggest pain-point or challenge you were facing?

    Accurate payments and financial reporting that we can use later on, and matching costs to relevant work.

  5. How has your workflow management changed with TalentDesk?

    I think visibility definitely improved. Now, managers are more involved in what contractors are doing and when they are getting paid.

  6. What is the biggest benefit that you have seen since using

    I would say better visibility (as mentioned above) definitely, and time saving. It's quite easy to use and it doesn't require a lot of work on the operations side.

  7. What is the process between your freelancers and your teams when raising payments?

    We need TalentDesk to check what is raised and when. This is followed by checking if the freelancers are raising everything on time. So their line managers always double check what they raise. Besides that, when we get the invoices, we always get the CSV reports from TalentDesk as well. Then we export them into our excel database where we compile all of the payments for each month, so we can have visibility of how much was spent every month on freelancer costs. That's something that's very important for the finance department, and for the rest of the company as well to know what happens every month, and then to have yearly reports at the end of every year.

  8. What are your goals for the next year and how might TalentDesk help you on that journey?

    So for our team, and other teams as well, we want to try to hire even more freelancers during the next year. TalentDesk would definitely help us with paying, managing and onboarding them. That would definitely be one of the key goals for the next year.

  9. Would you recommend TalentDesk to other businesses? If so, why?

    Yes, I would. The reason why is simply because the platform is very user friendly and it doesn't require a lot of time to learn how to use the platform for managers and freelancers alike. We also haven't experienced any technical issues or any kind of issues while utilizing the platform, which is a good thing, and the support team is always very helpful. So I think these points are all a big plus for TalentDesk.

  10. How would you describe TalentDesk in 3 words?

    Efficient, innovative and adaptable because there are many different features that you can add and use. You can definitely adapt the platform to your needs.